Shipping &
returns.
Short and plain, the way we like our instruction cards. Items marked [OWNER TO CONFIRM] are still being finalized.
Shipping from our shop
- Orders placed on this site ship for a flat $8.95 per order.
- Frames ship stacked flat, with the backing left on the clear sheets. Packaging: [OWNER TO CONFIRM: mailer type]
- Where we ship: [OWNER TO CONFIRM: United States only, or other destinations]
- Processing time before a kit leaves our table: [OWNER TO CONFIRM: business days]
- Carrier and tracking: [OWNER TO CONFIRM]
Shipping from Amazon
If you buy through our Amazon listing, Amazon handles shipping, delivery estimates and returns under its own policies. Check the listing for the details that apply to your order.
Returns and problems
- Arrived damaged or missing a piece? Tell us and we’ll make it right. [OWNER TO CONFIRM: how to reach us, and the window for reporting]
- Changed your mind? [OWNER TO CONFIRM: return window, condition required, who pays return shipping, refund method]
- Kits that have been opened and started can’t be repacked the same way. [OWNER TO CONFIRM: policy for opened kits]
A note on the photos
The kit photos on this site are illustrated previews of our kits. Real frames are thin, one-piece 3D-printed PLA outlines; tissue colors in your kit may differ a little from the previews.